Trading Terms

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. 

Two delivery addresses can be set up when you register so that orders can be sent to an alternative address. 

Delivery schedule:

We try to process all orders, where possible, within 48 hours. Whilst most items will be dispatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. 

Payment:

We accept payments using PayPal and Stripe card processing, both are safe online payments that allow you to pay with your credit or debit card.

Packaging:

We want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged at cost price. The postage cost per order will be shown along side the item in your basket. Items mailed within the UK will normally be sent 2nd class except for busy times of the year when we use 1st class. Heavier items may be sent Parcel Force 48 hour or My Hermes. We reserve the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged as stated along side the basket contents. Items mailed outside the UK will normally be sent Airmail. Heavier items may be sent Surface mail. We reserve the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. 

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.


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